1. Introduction

Heka Digital Technologies Ltd. ("we", "our", or "us") operates the Heka SoftLink Hospital Information Management System. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

Name, email address, and contact details
Professional credentials and staff identification
Login credentials and authentication data
IP address and device information

2.2 Protected Health Information (PHI)

As a healthcare management system, we process Protected Health Information on behalf of healthcare facilities. This includes patient records, medical histories, diagnoses, treatment plans, and billing information. This data is processed in accordance with applicable healthcare privacy laws.

3. How We Use Your Information

To provide and maintain our healthcare management services
To authenticate users and manage access controls
To process healthcare transactions and billing
To generate reports and analytics for healthcare facilities
To communicate important updates and security notifications
To improve our services and user experience

4. Data Security

We implement industry-standard security measures to protect your information, including:

End-to-end encryption for data transmission
Encrypted data storage with AES-256 encryption
Role-based access controls and audit logging
Regular security assessments and penetration testing
Secure backup and disaster recovery procedures

5. Data Retention

We retain personal information and health records in accordance with applicable laws and regulations. Healthcare records are retained for the minimum period required by law, typically 7-10 years depending on the jurisdiction and type of record.

6. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data
Correction of inaccurate information
Deletion of your data (subject to legal requirements)
Data portability
Objection to processing

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Heka Digital Technologies Ltd.

Email: privacy@hekasoftlink.com

Accra, Ghana